Customer Survey

    Henderson Glass is committed to customer satisfaction and would like to know how well we are doing. Your answers will help us to identify areas of excellence as well as areas needing improvement.

    When you have completed this survey, please click the "submit" button. You will be given the opportunity to print out a coupon for a "free stone chip repair or free 8 oz Window-Glo" as a token of our appreciation. Thank you for your time and comments.

    Your Email (required):

    Are you a:
    Very frequent visitorSomewhat frequent visitorOccasional visitorFirst-time visitor

    Which Henderson Glass location did you last do business with?*

    How did you hear about Henderson Glass?*
    Insurance AgentReferralColleague/Friend/RelativeYellow PagesWeb SearchOther

    Major reason you chose Henderson Glass for your glass needs? (Please check all that apply)
    Great customer service in the pastPrice was betterConvenient location to workNeighborhood glass shopCoupon adName recognitionOther

    What type of service did Henderson Glass provide for you?*

    Were our hours of operation convenient for your shopping needs?
    ConvenientSomewhat convenientNot convenient

    Store cleanliness?*
    Very cleanSomewhat cleanNot clean

    Store atmosphere?*
    SatisfiedSomewhat satisfiedNot satisfied

    Store decor?*
    AppealingSomewhat appealingNot appealing

    How attentive was our sales associate to your needs?*
    Very attentiveSomewhat attentiveNot attentive

    How knowledgeable was our sales associate about our products and services?*
    Very knowledgeableSomewhat knowledgeableNot knowledgable

    Were you made aware of our other products that are associated with the product you just purchased?*

    Overall, how satisfied were you with the performance of Henderson Glass?*
    Very satisfiedSomewhat satisfiedNot satisfied

    How satisfied were you with the quality of the merchandise you purchased?*
    Very satisfiedSomewhat satisfiedNot satisfied

    Did our installers provide you with great customer service?*
    Great customer serviceAverage customer servicePoor customer serviceN/A

    Did the installer give you the proper instructions/information to care for the product you purchased?*

    Was the work done in a timely manner?*

    Were all your concerns addressed to your satisfaction?*

    How often do you shop at our Henderson Glass store?*
    OftenSomewhat oftenNot often

    Will you use Henderson Glass in the future for your automotive needs?*

    Will you use Henderson Glass in the future for your residential needs?*

    Would you recommend Henderson Glass store to a colleague or friend?*

    How would you rate the quality of work done in your home or on your vehicle?*

    For each of the items below, please check off if you were aware that Henderson Glass offers this flat glass product or service. (Please check all that apply).

    Shower Doors
    Tub enclosuresFramed shower doorsSemi-frameless shower doorsFrameless Euro shower doorsShower door cleaning productsNone of the above

    Glass Products
    Cabinet Door GlassPatterned GlassGlass ShelvingPatio TabletopsCustom Tabletops & DesktopsNone of the above

    Beveling on MirrorsBevel Overlays for MirrorsCustom MirrorsCustom Wood Framed MirrorsMirrored closet doorsNone of the above

    Reception WindowsReplacement WindowsInsulated GlassStorm DoorsScreen Repair & ReplacementStorm Window RepairNone of the above

    Were you aware of the automotive products or services that Henderson Glass provides? (Please check all that apply).
    Windshield replacementStone chip repairPower window repairWindow motor replacementWiper bladesAquapel windshield treatmentNone of the above


    What is your age?
    18 - 2526 - 3434 - 4950 - 6465 and Over

    We appreciate your feedback on how we can improve our stores, products and customer service. Please feel free to add additional comments.

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